SMS, MMS & AI voice messages
How the AI assistant reaches leads by text, multimedia, and voice — and how to author the flows.
⏱ 9 min read
The AI assistant handles lead follow-up across SMS, MMS, and voice — so every inquiry gets an instant, human-sounding response without manual work.
Channels
- • SMS — instant text confirmations and reminders
- • MMS — multimedia with calendar invites, images, or one-tap links
- • Voice — AI voice messages for confirmations or missed-call follow-ups
How it connects to the landing page
When a lead submits the demo form on this site, two things happen: the lead is recorded in your CRM, and a calendar booking is created. The CRM's automation workflow then triggers the AI messaging — that's the part you edit inside the CRM, not on the landing page.
Where message wording lives
The actual SMS text your leads receive is a template inside your CRM's automation workflow. To change the wording, edit it there — see the Message template library article for ready-to-paste templates.
Authoring a flow
1
Open the CRM workflow builder
Automations → Workflows → the workflow that triggers on your demo form submission.
2
Add an SMS / MMS / voice step
Choose the channel, drop in a template (or use a value like
{{contact.first_name}}), and set the trigger.3
Publish
Save and publish. New leads will receive the message automatically.